This Privacy Policy explains how YOUtility LLC (“YOUtility,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our website, applications, and services (collectively, the “Services”). By using the Services, you agree to the practices described here.
1. Information We Collect
We collect the following categories of information:
- Address & location information you enter (street address, city, state, ZIP code) so we can identify the utility providers and plans available at your location.
- Contact information such as your email address, which you may provide when you apply for a plan or request renewal reminders.
- Preferences you set (for example, how you rank price, flexibility, or renewable energy) so we can tailor your recommendations.
- Usage & device information collected automatically, such as pages visited, approximate location derived from your address or IP, browser type, and interaction data, used to operate and improve the Services.
2. How We Use Your Information
- To generate personalized, Prometheus-scored utility recommendations for your address.
- To facilitate applications and sign-ups with the providers you choose.
- To send you the reminders, confirmations, and service messages you request.
- To operate, secure, analyze, and improve the Services.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
When you choose to apply for or sign up with a provider, we share the information necessary to complete that enrollment (such as your name, address, and contact details) with that provider. We also use service providers that process data on our behalf (for example, hosting, email delivery, and analytics) under obligations of confidentiality. We do not sell your personal information. We may disclose information if required by law or to protect our rights, users, or the public.
4. Referral Relationships
YOUtility may receive a referral fee from some providers when you sign up. This commercial relationship never influences your recommendation ranking or score. See our Advertiser Disclosure for details.
5. Cookies & Local Storage
We use cookies and browser local storage to remember your session, your most recent lookups, and your preferences, and to understand how the Services are used. You can control cookies through your browser settings; disabling them may limit some features.
6. Data Retention
We retain your information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information as described below.
7. Your Choices & Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us at [email protected]. You may unsubscribe from reminder emails at any time using the link in those messages.
8. Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children’s Privacy
The Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date, and material changes will be highlighted where appropriate.
11. Contact Us
YOUtility LLC — a Wyoming limited liability company.
Email: [email protected]